Refund Policy

Refund Policy
We accept refunds and exchanges.
 
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 
 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 
 
To complete your return, we require a receipt or proof of purchase.  
 
Please do not send your purchase back to the company address without prior confirmation.
 
There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
 
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 
 
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@ballonet.net.
 
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
 
Exchanges (if applicable)
We only replace items if they are defective. If you need to exchange it for the same item, send us an email at info@ballonet.net.
 
Shipping
To return your product, please contact us first at info@ballonet.net.
You will be responsible for paying for your own shipping costs for returning your item. 
Certified Quality

Oeko-Tex®

Free Shipping

Worldwide

Fast Shipping

From London

Soft & Breathable

Best Yarn Composition

★ Customer Reviews

Let customers speak for us

39 reviews
92%
(36)
3%
(1)
5%
(2)
0%
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Lovely

Love the amazing quality and super soft socks.

fabulous and fun

i love these socks, i have many now and they are great quality and lovely fun designs. They came quickly in the post even over xmas. I will be buying more

Highly Recommended

I find my Ballonet socks fun, unique and artful. Also, reasonably priced and very wearable.

Great

Great quality fabric, non sweaty and lovely colours. Item arrived quickly. 5/5 ⭐️

Extremely soft and luxurious

How luxurious can they be, you ask: they’re just socks. They’re so soft and silky and a pleasure to wear. I bought some for myself and some as gift and everyone has loved them.