Refund Policy

Refund Policy
We accept refunds and exchanges.
 
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 
 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 
 
To complete your return, we require a receipt or proof of purchase.  
 
Please do not send your purchase back to the company address without prior confirmation.
 
There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
 
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 
 
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@ballonet.net.
 
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
 
Exchanges (if applicable)
We only replace items if they are defective. If you need to exchange it for the same item, send us an email at info@ballonet.net.
 
Shipping
To return your product, please contact us first at info@ballonet.net.
You will be responsible for paying for your own shipping costs for returning your item. 
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★ Customer Reviews

Let customers speak for us

62 reviews
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V
Pegasus Bundle (5 Socks Pack, Large Size)
Victoria V.

Pegasus Bundle (5 Socks Pack, Large Size)

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Hipno Socks
Nancy i.B.
Great for gifts!

I sent two pairs (Hipno & BaaBaa) as a surprise birthday gift for a dear friend overseas. She wrote, “I’ve never had ones with patterns!! They are the prettiest in my whole sock drawer."

N
BaaBaa Socks
Nancy i.B.
Great socks!

I open the drawer and, if these are in there, I always choose them! :)

S
Groove Socks
Sumishta B.
The most fun socks!

These socks make me feel like I am in a fun video game! I just point them out to my friends and see them smile. So bright and fun! Love them!

S
Winter Socks
Sumishta B.
Beautiful colours

These are one of my favourite socks in my Ballonet collection. So comfortable too and the colours haven’t faded at all. Perfect gift for women or men.

Are you based in EU?