Frequently Asked Questions

***Due to Covid-19 measures, post offices are experiencing issues on international shipments to several countries.

Temporarily we will be deliveringto the UK, US and Canada only.


We will be following the new guidelines and announcements for further changes.
Thank you for supporting our independent small brand.

Thank you for your understanding and patience.***

Yes you can. 

Simply select PayPal on Payment page and then choose the option: Pay by Debit Card or Credit Card.

Here are the steps on checkout:

Fill in your contact and shipping details and click "Continue to Payment".Choose your billing details, add Discount Code if applicable and click "Review Order".
If all details are correct click "Complete Order".  You will be directed to PayPal payment page to complete your purchase securely. At this stage you can choose your payment method.

If you do have a PayPal account , click "Login" and to complete your order.
If you do not have a Paypal account, click "Pay With Your Credit or Debit Card" option (below login button). That will enable you to complete your payment with your card without any PayPal account. 

***Due to Covid-19 measures, post offices are experiencing issues on international shipments to several countries.

Temporarily we will be delivering to following countries only:
UK, US, Canada, Austria, Belgium, Denmark, France, Germany, Ireland, Netherlands and Spain.

Thank you for supporting our independent small brand.
Thank you for your understanding and patience. 
We will be following the new guidelines and announcements for further changes.
Thank you for supporting our independent small brand.
Thank you for your understanding and patience.***

UK
- Orders up to £8.00 : Shipping cost is £1.00

- Orders between £8.01 - £19.99 : Shipping cost is £1.50

- Orders above £20.00: Shipping is free of charge

- DHL Express 2 Business Days Delivery cost is £8.00 for all orders.

EU
- Orders up to £21.00 : Shipping cost is £4.25

- Orders between £21.01 - £32.99 : Shipping cost is £6.25

- Orders above £33.00: Shipping is free of charge

- DHL Express 4 Business Days Delivery cost is £16.00 for orders to Germany. (DHL Express 4 Business Days Delivery service is only available for shipments to Germany.)

USA & Canada
- Orders up to £8.00 : Shipping cost is £4.00

- Orders between £8.01 - £23.99 : Shipping cost is £5.65

- Orders between £24.00 - £71.99 : Shipping cost is £16.00

- Orders between £72.00 - £84.99 : Shipping cost is £19.00

- Orders above £85.00: Shipping is free of charge. The order will be shipped via DHL Express 5 Business Days Delivery

- DHL Express 5 Business Days Delivery cost is £19.00 for orders up to £84.99 order value. (Orders above £85.00 will be shipped free of charge via DHL Express 5 Business Days Delivery) 

Please visit our Shipping Policy Page for more details.

All orders will be processed in 2-5 business days and handed over to the courier company.

Please visit our Shipping Policy Page for more details.

We accept refunds and exchanges.
Please visit our Refund Policy Page for more details.

Ballonet Socks come in two sizes. You can find UK, EU and US Conversions below:
UK 4-7 / EU 36-40 / US 6-9
UK 7.5-11.5 / EU 41-46 / US 8-12
The numbers are based on shoe sizes, so you can easily select your socks size accordingly. 

We place great importance on the quality of our products and work with leading manufacturing partners in Turkey, Poland and Romania. You can find the production country on each product's description.

Ballonet Socks are OEKO-TEX® certified – an international quality standard for healthy textile products.

All Ballonet Socks are are made of double-layered combed cotton to ensure durability. They do not contain Polyester to provide breathable comfort for the feet. They are OEKO-TEX® certified – an international quality standard for healthy textile products.

We are a London-based duo dedicated to bringing boutique socks and iconic style to feet across the globe.
Please visit our About Page for more details.

You can visit our Contact Page for our company details.
You can also reach us directly via our chat service at the right bottom of each page.