Frequently Asked Questions

Do you ship internationally?

***Due to Covid-19 measures, post offices are experiencing issues on international shipments to several countries. Temporarily we will be delivering to following countries only:UK, US, Canada, Austria, Belgium, Denmark, France, Germany, Ireland, Netherlands and Spain.


Due to new regulations after Brexit, our EU customers might be charged VAT & disbursement fees by their countries when ordering a product from the UK.
The amount will be calculated based on each country's rates and collected when their package arrives to their address.


We will be following the new guidelines and announcements for further changes.
Thank you for supporting our independent small brand.
Thank you for your understanding and patience.***

I don't have a PayPal account. Can I still pay with my bank card?

Yes you can. 

Simply select PayPal on Payment page and then choose the option: Pay by Debit Card or Credit Card.

Here are the steps on checkout:

Fill in your contact and shipping details and click "Continue to Payment".Choose your billing details, add Discount Code if applicable and click "Review Order".
If all details are correct click "Complete Order".  You will be directed to PayPal payment page to complete your purchase securely. At this stage you can choose your payment method.

If you do have a PayPal account , click "Login" and to complete your order.
If you do not have a Paypal account, click "Pay With Your Credit or Debit Card" option (below login button). That will enable you to complete your payment with your card without any PayPal account. 

How much does shipping cost?

***Due to Covid-19 measures, post offices are experiencing issues on international shipments to several countries.

Temporarily we will be delivering to following countries only:
UK, US, Canada, Austria, Belgium, Denmark, France, Germany, Ireland, Netherlands and Spain.


Thank you for supporting our independent small brand.
Thank you for your understanding and patience. 
We will be following the new guidelines and announcements for further changes.
Thank you for supporting our independent small brand.
Thank you for your understanding and patience.***

UK
- Orders up to £8.00 : Shipping cost is £1.00

- Orders between £8.01 - £19.99 : Shipping cost is £1.50

- Orders above £20.00: Shipping is free of charge

- DHL Express 2 Business Days Delivery cost is £8.00 for all orders.


EU
- Orders up to £21.00 : Shipping cost is £4.25

- Orders between £21.01 - £32.99 : Shipping cost is £6.25

- Orders above £33.00: Shipping is free of charge

- DHL Express 4 Business Days Delivery cost is £16.00 for orders to Germany. (DHL Express 4 Business Days Delivery service is only available for shipments to Germany.)


USA & Canada
- Orders up to £8.00 : Shipping cost is £4.00

- Orders between £8.01 - £23.99 : Shipping cost is £5.65

- Orders between £24.00 - £71.99 : Shipping cost is £16.00

- Orders between £72.00 - £84.99 : Shipping cost is £19.00

- Orders above £85.00: Shipping is free of charge. The order will be shipped via DHL Express 5 Business Days Delivery

- DHL Express 5 Business Days Delivery cost is £19.00 for orders up to £84.99 order value. (Orders above £85.00 will be shipped free of charge via DHL Express 5 Business Days Delivery) 

Please visit our Shipping Policy Page for more details.

When will you ship my order?

All orders will be processed in 2-5 business days and handed over to the courier company.

Please visit our Shipping Policy Page for more details.

What is the return policy?

We accept refunds and exchanges.
Please visit our Refund Policy Page for more details.

How do I make sure I order the right size?

Ballonet Socks come in two sizes. You can find UK, EU and US Conversions below:
UK 4-7 / EU 36-40 / US 6-9
UK 7.5-11.5 / EU 41-46 / US 8-12
The numbers are based on shoe sizes, so you can easily select your socks size accordingly. 

 

Where are your socks made?

We place great importance on the quality of our products and work with leading manufacturing partners in Turkey, Poland and Romania. You can find the production country on each product's description.

Ballonet Socks are OEKO-TEX® certified – an international quality standard for healthy textile products.

 

What are your socks made of?

All Ballonet Socks are are made of double-layered combed cotton to ensure durability. They do not contain Polyester to provide breathable comfort for the feet. They are OEKO-TEX® certified – an international quality standard for healthy textile products.

 

Who are you & Where are you located?

We are a London-based duo dedicated to bringing boutique socks and iconic style to feet across the globe.
Please visit our About Page for more details.

How do I contact your company if my question isn’t answered here?

You can visit our Contact Page for our company details.
You can also reach us directly via our chat service at the right bottom of each page.

Didn't find your answer?

Get in Touch
Certified Quality

Oeko-Tex®

Free Shipping

Worldwide

Fast Shipping

From London

Soft & Breathable

Best Yarn Composition

★ Customer Reviews

Let customers speak for us

86 reviews
97%
(83)
1%
(1)
2%
(2)
0%
(0)
0%
(0)
W
Pine Socks
William O.
Pining for Ballonet

Ballonet Pine Socks are a treat for the feet. Brilliant design and fit like a glove, although, obviously not for your hands but for your feet. Cracking socks you know you deserve - give yourself a treat!

B
Forest Socks
Brian C.
Great socks

Lovely pattern and great feel on the foot. Very comfortable

K
Spiky Socks
Katherine C.
My favourite socks!

Ballonet socks are amazing! So comfy, longlasting and colourful. My spiky pair are just as good as I expected. I'm gradually replacing all my socks with ballonet ones!

L
Foam Socks
Lyn F.
Still lovely

I first bought Ballonet socks from a stall near King’s Cross years ago. They are my husband’s favourite brand of sock because they last and don’t shrink.

Q
Smile Socks
Quintin C.

Smile Socks

READ ME