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Frequently Asked Questions

Do you ship internationally?
Yes we do ship internationally and Free Shipping is available for all international orders over £30.00.
Please visit our Shipping Policy Page for more details.

I don't have a PayPal account. Can I still pay with my bank card?
Yes you can. Here are the steps on checkout:
Fill in your contact and shipping details and click "Continue to Payment".
Choose your billing details, add Discount Code if applicable and click "Review Order".
If all details are correct click "Complete Order".  You will be directed to PayPal payment page to complete your purchase securely. At this stage you can choose your payment method.
If you do have a PayPal account , click "Login" and to complete your order.
If you do not have a Paypal account, click "Pay With Your Credit or Debit Card" option (below login button). That will enable you to complete your payment with your card without any PayPal account.

What are the shipping costs within the UK?
The shipping and delivery is free of charge for orders over £15.00 order value.
The shipping and delivery rate is £1.00 for orders upto £14.99 order value.
Please visit our Shipping Policy Page for more details.

When will you ship my order?

Due to the latest extraordinary circumstances, we have updated the processing time of orders to 5-7 days. 
Please visit our Shipping Policy Page for more details.

What is the return policy?

We accept refunds and exchanges.
Please visit our Refund Policy Page for more details.

How do I make sure I order the right size?

Ballonet Socks come in two sizes. You can find UK, EU and US Conversions below:
UK 4-7 / EU 36-40 / US 6-9
UK 7.5-11.5 / EU 41-46 / US 8-12
The numbers are based on shoe sizes, so you can easily select your socks size accordingly. 

Where are your socks made?

We place great importance on the quality of our products and work with leading manufacturing partners in Turkey and Poland.  
Ballonet Socks are OEKO-TEX® certified – an international quality standard for healthy textile products.

What are your socks made of?

All Ballonet Socks are are made of double-layered combed cotton to ensure durability. They do not contain Polyester to provide breathable comfort for the feet. They are OEKO-TEX® certified – an international quality standard for healthy textile products.

Who are you & Where are you located?

We are a London-based duo dedicated to bringing boutique socks and iconic style to feet across the globe.
Please visit our About Page for more details.

How do I contact your company if my question isn’t answered here?

You can visit our Contact Page for our company details.
You can also reach us directly via our chat service at the right bottom of each page.